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BOOK IN YOUR RETURN HERE

 

Returns Policy

Returns or exchanges are only acceptable within 21 days from the date of purchase.
Item/s must be returned unused with the original tags still attached; and in the original packaging and carton which must be in the original condition.
All footwear must be tried on a carpeted surface to prevent any damaging to the soles until you are certain you would like to keep them.
Should the above conditions not be met, we reserve the right not to refund you.
Clearance/Sale product: may NOT be refunded or exchanged. All Clearance sales are FINAL and will not be accepted for refunds or exchanges.
Only item/s purchased online at www.fila.co.za are allowed to be returned to FILA.

Products not eligible for returns:

1. Underwear
2. Swimwear
3. Bodysuits
4. Masks & Buffs

Procedure
How to Return

1. Click the link on the “BOOK IN YOUR RETURN HERE” above
2. Enter information in all the required fields , we will then arrange for the courier to collect your order
3. Please note your order will be collected by the courier from the original delivery address that was entered when the order was placed
4. Before an exchange or refund is processed , we will wait for the returned products to be inspected and processed

Return for a Refund

Return for a Refund – a refund will be processed after deducting shipping costs incurred by Fila (if any) as well as a processing and handling fee of R100.

Return for an Exchange

In the event of a return due to ordering of the incorrect size, the customer must clearly indicate what exchange they would like to make ( this is subject to availability)
The customer will be fully liable for all return shipping fees incurred.

Return due to Fila Fault

In the event of a return due to a Fila fault, Fila will cover the full shipping fees incurred.
Please provide a detailed description of the product fault on the returns form.
Once you have submitted the returns form , please send through clear, well lit photographs of the defects to returns@1721.co.za and include your order number and name as a reference.

Refunds

Once your return has been received by our warehouse, we’ll email you to let you know your refund has been issued.
It can then take up 5-10 working days for the funds to appear in your account.

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