Frequently Asked Questions (FAQs)

Orders & Payments

How do I place an order?

Simply browse products on FILA South Africa, add your selected items to cart, and proceed to checkout. You may checkout as a guest or create an account for a faster shopping experience on future purchases.

What payment methods do you accept?

We currently accept:

  • Credit & Debit Cards
  • EFT (Electronic Funds Transfer)
  • Payflex
  • SnapScan
  • Additional payment methods displayed at checkout

Can I amend or cancel my order after payment?

Unfortunately, once an order has been placed and processed, we may not be able to amend or cancel it. Please double-check your cart, delivery address, sizing, and payment details before completing checkout. The checkout button is not a “maybe” button. Brutal, but true.

I forgot to apply my discount code. Can it be added afterwards?

No. Discount codes, coupon codes, and promotional offers cannot be applied after an order has been completed.

Delivery

How long does delivery take?

Delivery timelines may vary depending on your location and courier operations. Estimated delivery times are displayed during checkout.

Please allow additional time during:

  • Sale periods
  • Black Friday
  • Peak promotional campaigns

Because when South Africans see “50% OFF”, courier networks enter their Olympic sprint era.

Do you deliver nationwide?

Yes, FILA South Africa delivers nationwide across South Africa.

How can I track my order?

Once your order has been dispatched, you will receive tracking details via email or SMS from the courier provider.

What happens if my parcel is delayed?

While we work closely with our courier partners, delays may occasionally occur due to operational demand, weather conditions, or peak sale periods. We appreciate your patience and understanding.

Returns & Exchanges

Can I return or exchange an item?

Yes, provided the item:

  • Is unused;
  • Is in its original condition and packaging;
  • Meets our returns requirements.

Are sale items refundable or exchangeable?

No. Sale items, Daily Deals, Black Friday specials, and clearance products are:

  • Non-refundable
  • Non-returnable
  • Non-exchangeable

No loopholes. No “but I only wore them once.” We see you.

What if I received a damaged or incorrect item?

Please contact our customer support team as soon as possible with:

  • Your order number;
  • Photos of the item received;
  • A brief explanation of the issue.

We’ll investigate and assist accordingly.

Products & Sizing

How do I know which size to buy?

Please refer to the size guide available on applicable product pages. Fit may vary slightly depending on the product style and construction.

Will sold-out items be restocked?

Some products may be restocked, while limited releases and exclusives may not return. If you love it, don’t overthink it. Cart first. Life decisions later.

Are product colours accurate?

We aim to display product colours as accurately as possible. However, actual colours may vary slightly depending on your device screen settings and lighting.

Account & Website

Do I need an account to shop online?

No. You may checkout as a guest without creating an account.

I forgot my password. What should I do?

Select the “Forgot Password” option on the login page and follow the reset instructions sent to your email address.

Is my personal information secure?

Yes. FILA South Africa takes data privacy and online security seriously. Your information is processed in accordance with applicable South African privacy legislation and our Privacy Policy.

Promotions & Competitions

Do promotions apply to all products?

Not always. Certain products, exclusives, or collections may be excluded from promotions, discount codes, and sale campaigns.

Can I combine promotions or discount codes?

Unless specifically stated otherwise, promotions and discount codes cannot be combined.

How will competition winners be contacted?

Winners will be contacted directly using the details provided upon entry. Make sure your contact information is accurate and up to date.

Customer Support

How can I contact FILA South Africa?

You can contact our customer support team via:

Email: support@fila.co.za

Telephone: 011 630 4000

Website: www.fila.co.za

Where can I find my nearest FILA store?

Visit our Store Locator online to find your nearest FILA South Africa retail location.

Find a FILA Store