You will receive an sms and email when your order status changes.
You can check the status of your order by going to "Orders" (under the My account section).
When the order is collected by the courier, you will receive a tracking number via email and sms , click here to track your order.

Promo/Discount coupons must be entered on the Cart page before proceeding to checkout in order to add your discount.
To add a promo/discount coupon , go to the Cart and click checkout, this will take you to the cart confirmation page.
On the right side of the page there is a 'Have a Coupon?' box to the right of your order.
Enter the promo/discount coupon and click Apply.
Promo/Discount coupons are case sensitive and subject to terms and conditions.

Ensure that the account you are logged into is the same account that the promo code was sent to.
Ensure the coupon code has not expired.
You may only apply one coupon code per checkout.

Yes, we do accept returns subject to fulfilment of the following conditions:
- The item was not bought on sale
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags
- The return or exchange request is made within 21 days of delivery.
To request for a return, please reach out to support by submitting your request via "contact us" and "customer returns" FORM. We shall respond as soon as possible.

We do not ship the same day. To view our delivery times and costs, please click HERE

Yes, this depends if the item is not a sale item. For more details please read our returns & exchange policy. Or Feel free to contact our support through email at fila@1721.co.za or contact us for more details by submitting your query via contact us FORM.

We are prioritizing our fulfillment and operations to deliver products that our customers would need. We will notify you when we can schedule the return-pick. We appreciate your patience in this regard.

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

Once an order has been placed we are unable to change the shipping address. Please contact us immediately and we will assist

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via "contact us" form.

Delivery times may vary depending on the delivery location. Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.
Our delivery period is 3-5 working days for main centres (Johannesburg, Cape Town, Pretoria), and 5-10 Working days for regional and remote areas.
Please note that deliveries may be delayed due to high volumes during Black Friday Sale.

If you wish to cancel your order, you can send us an email at fila@1721.co.za or call 011 630 4000..

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' FORM for any modification of the order.

Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the email.

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' FORM.

We are prioritizing our fulfillment and operations to deliver products that our customers would need. We will notify you when we can schedule the return-pick. We appreciate your patience in this regard.

You can purchase on our website using a Debit card, Credit card, EFT, Snapscan, PayJustNow, Mobicred and Payflex. You can choose these payment methods at checkout.

Payment by COD option is not available. Payment needs to be made on our website prior to delivery.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.