Returns & Refunds Policy
Returns, exchanges and complaints are only acceptable within 21 days from the date of purchase.
Item/s must be returned unused with the original tags still attached; and in the original packaging and carton which must be in the original condition.
All footwear must be tried on a carpeted surface to prevent any damaging to the soles until you are certain you would like to keep them.
Should the above conditions not be met, we reserve the right not to refund you.
Clearance/Sale product: are NOT returnable, refundable or exchangeable. All sale products (promotions, clearance sale, Black Friday) are FINAL and will not be accepted for return, refunds or exchanges.
Only item/s purchased online at www.fila.co.za are allowed to be returned to FILA via online return FORM, please note that you can not return items in-store (outlet), all online orders must be submitted through our online return forms.
If you prefer to return your parcel via Pargo, please click HERE and search your physical address in order to view Pargo drop off points where you can return the parcel. Fill all the necessary fields to complete the request.
Products not eligible for returns:
For hygiene reasons the below items are not eligible for return;
1. Underwear
2. Swimwear
3. Bodysuits
Products that were marked down/discounted at the time you your order was confirmed and paid for.
Return for a Refund
Return for a Refund - a refund will be processed after deducting shipping costs incurred by FILA (if any) as well as a processing and handling fee of R100.
Return for an Exchange
In the event of a return due to ordering of the incorrect size, the customer must clearly indicate what exchange they would like to make (this is subject to availability)
The customer will be fully liable for all return shipping fees incurred (if applicable).
Return due to FILA Fault
In the event of a return due to a FILA fault, FILA will cover the full shipping fees incurred.
Please provide a detailed description of the product fault on the returns form.
Once you have submitted the returns form, please send through clear, well lit photographs of the faulty product/(s) to returns@1721.co.za and include your order number and name as a reference.
Returns on defective products and/or incorrect products
Should you purchase any product/(s) that is/are defective, in that they are broken, damaged, or missing parts, you may return the product/(s) to us within 21 days from the date of purchase.
Please do not remove any of the stickers or labels, or remove the product/(s) from its original packaging; and
Once our warehouse is in receipt of the alleged incorrect/defective product/(s), we will then access the products and determine if it/they are in fact incorrect and/or defective.
If we determine in our assessment that the products are incorrect or defective, we will give you the option of a full refund using the same methos of payment originally used when making payment or we will replace the product with the correct product (if possible)
If we discover in our assessment that the product/(s) is/are not defective or not affected by quality issues or incorrect, we may refuse to refund you or accept the return of the product(s).
Refunds
Once your return has been received by our warehouse, and determined after our assessment that the product/(s) qualify for refund, we will issue you with a refund and email you to let you know that your refund has been issued.
If we determine that the product/(s) do not qualify for return/refund in terms hereof, we will not accept return of your product/(s) and will notify you accordingly and we will charge you for all charges incurred by FILA in having the product/(s) returned to you (if applicable).
It can then take up 5-15 working days for the funds to appear in your account and/or for us to process an exchange or a return. All refunds are less courier charges if applicable.
How to Return
We have tow options to book your return, you can either chose for us to collect from your home address or you can drop off the parcel at Pargo Click & Collect drop off point.
- For home address collections, please click this link HERE to book your return
- If you prefer to return your parcel via Pargo Click & Collect, please click this link HERE to book your return
- Enter the information in all required fields, we will then arrange for the courier to collect your order
- Please note that your order will be collected by the courier from the original delivery address that was entered when the order was placed
- Before an exchange or refund is processed, we will wait for the returned items to be inspected and processed